Refund Policy

Student Refund Policy

As per our Terms of Use, if a school is using one of Teachable’s payment gateways (i.e., Teachable Payments or the Monthly Payment Gateway), then their students are entitled to a full refund within 30 days of their initial payment for course purchases.

For coaching products or any bundle that contains a coaching product, creators are solely responsible for setting the refund policy. These products do not need to adhere to the 30 day refund policy. However, you can still refund coaching and bundle purchases through the Teachable admin up to 30 days after purchase.

Issuing a Refund

School owners can issue refunds through Teachable within 30 days of the purchase date. After 30 days, school owners no longer have the ability to issue refunds using Teachable. In order to issue a refund after 30 days, school owners have to issue refunds through a third-party service (e.g. PayPal, check, wire transfer, etc.).

When a refund is issued for a transaction processed through Teachable Payments or the Monthly Payment Gateway, then all transaction and processing fees are returned to the school owner. If a partial refund is issued, then school owners are only charged transaction and processing fees for the non-refunded amount of the transaction—the rest of the fees are returned to the school owner. Similarly, if a student had VAT tax added to their charge, the tax amount is refunded in proportion to the refund. For example, if you refund 50% of the total payment, 50% of the VAT tax will be refunded as well.

Students should allow for their credit/debit card refunds to take up to 7-10 business days to process.